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            The Well Retreat
                       Telephone:     +61 2  6242 8878                  

                       Location:       The Well Retreat
                                                     -   The Well Natural Therapy Centre
                                                     -   The Well Teahouse                  
                                                     -   The Tea Gallery
  

                                                 Shop 8 Gold Creek Cultural Centre
                                                 1   O'Hanlon Place
                                                 Nicholls  ACT 2913
                                                 Canberra,  Australia

                        Email:              info@thewellretreat.com.au

                                                  booking@thewellretreat.com.au
   
                        Website:         www.thewellretreat.com.au

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      Business Hours

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                       Day Spa Hours

                               Tuesday - Friday      -    10:30am  to  5:30pm
                               Monday                    -     Closed
                               Other times by appointment Only


                       The Well Teahouse & Tea Gallery & Gift Shop

                               Tuesday to  Sunday  -    10:30am   to  5:30pm
                               Monday                     -     Closed                            

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The Well Retreat Policy

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 The Well Retreat Prices & Packages:

  • Prices & Packages are subject to change without notice. Please confirm the rates listed
    when making a booking.

  • GST is included in the price of all the treatments.

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Gift Certificate Terms and Conditions:

  • Gift Certificate is non-refundable.

  • Gift Certificate can be transferable.

  • Gift Certificate is valid for 6 months from date of purchase unless otherwise stated.

  • Consumers should also make sure that the gift certificate is kept in a safe place and treated like cash.

  • Recipient of the Gift Certificate can change the treatment as long as the total value
    is the same or pay extra.

  • Gift Certificate must be use on one appointment only - treatments cannot be split-up.

  • Gift Certificate recipient must present their Gift Certificate at the reception on arrival.

  • Expired Gift Certificate will not be honoured unless a request for extension is made
    prior to the expiration of date. 

  • No re-issue for lost, misplaced, destroyed or stolen vouchers

  • Recipient of Gift Certificate who have made a confirmed booking for treatment and did not
    show-up is considered redeemed.

  • Terms and conditions are stipulated on the voucher.

  • Our practices comply with the ACT Fair Trading regulations and the requirements of ACCC.

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Booking Policy:
  • Bookings should be made in advance to ensure the availability of treatments.
  • Arriving late to an appointment will simply limit your treatment so we urge you to be on time so that the next client will not be delayed.

  • Appointment cancellations of less than 24 hours will forfeit their deposit.

  • No-shows will be charged full price.

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Booking Deposit for Spa Package and Function

 

  • A deposit of $100 is required when making your booking for any Spa Package to
    secure your appointment. We accept Visa or Mastercard  payment by phone or Eftpos payments in person.

  • Deposit will be fully refunded if cancellation is made prior to 48 hours notice.

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Disclosure of Information :

  • You will be asked to fill in a Client Information Form . This will allow our therapists to tailor the right treatment for you. For your safety and comfort, please advise if you are pregnant, breast feeding, heart conditions, have high or low blood pressure, have recurring injuries, have allergies or have recently undergone surgery of any kind as some of our treatments are not suitable for some conditions.

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Behaviour

  • We request all clients to observe silence in the treatment areas.  Intoxicated, loud and unruly behaviour will not be tolerated and such individuals will be ask to leave the premises.

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Age Limit

  • People under the age of 16 are not permitted to use the spa unless accompanied by an adult.

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Mobile Phones:

  • For the comfort of other clients and staff we request that the mobile phone must be switched off before entering the treatment room.
 

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Copyright 2007 The Well Retreat.  All rights reserved.
The Well Retreat is operated by The Well International Pty Ltd.
ACN No 132 863 033

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